Frequently Asked Questions
Q. How do I start shopping?
A. To start shopping, select a product category in the “Shop” tab in the top navigation bar. From each product category, you will be able to select individual products and add them to your cart in the size and color you want.
Q. How do I update my cart?
A. To update your shopping cart, please click on the “Shopping Cart” link at the top of the page. Here you can enter new quantities for each product and click “Update” or click “Clear Cart” to remove all items from your shopping cart.
Q. Will I get an email and shipping confirmation for my order?
A. Yes. All of your order details will be included in an automated email, sent to the email used to checkout, once your order has been placed. Once the order has shipped, you should receive a shipping confirmation email complete with tracking numbers to track your shipment.
Q. How do I check the status of my order or view order history?
A. Order details and order status can be viewed by logging into the store and clicking your name that appears in the top right header of the page. This will take you to your order dashboard where all of that information is held. This can only be done if your order was placed under your account, this function does not exist for anyone checking out as "guest".
Q. What is the return and refund policy?
A. Due to the custom nature of On-Demand orders, we are unable to accept returns on these items. However, if your garment arrives damaged or not produced according to your order specifications please contact us so we can replace it. Thank you for understanding.
Q. Do I need to make an account to place an order?
A. No. But, if you do choose to create an account, we can save your shipping information for a quicker checkout the next time you place an order.
Q. Do you ship internationally?
A. Please contact us to speak with our team about placing an international order.
Q. How do I contact customer service?
A. Please click here to contact customer service. Hours are M-F 9:30am-4:30pm.
Q. I placed an order with a credit card. How will this charge appear on my statement?
A. Thank you for your purchase! This charge will appear on your statement as "Blink Websites".
